Customer Operations Specialist

Permanent employee, Full-time · Bratislava - Tomášikova 64 Nové Mesto, 831 04, Slovakia
1,350 - 1,500 € per year
Description
Exceeding clients' expectations? Is that something you can see yourself being good at? 

As Client Support Specialist your mission will be actively communicate with our clients and help them resolve technical issues. Most of the tasks will be concluded through the ticketing system or email but sometimes there’s a need to pick up the phone and therefore, English is essential. 

You’d be joining our team, after one of our colleagues is promoted to new role and will show you the way around our Support Desk Department. 

After learning about our SaaS (Software as a Service) platform, you’ll be responsible for properly documenting, managing and resolving the clients’ queries. You’ll be also communicating the results and together with your team you’ll be working on various tasks at once in our growing environment
Briefing
As our Customer Operations Specialist, you’ll be an all-rounder in the Support Desk Department and the linking pin to our clients. You’re the master when it comes to clear communication and make use of your skills to help our clients solve functional errors they’re experiencing with the platform.
About You
• You have experience as a support engineer or any related position; 
• You’ve a background or big interest in tech; 
• You’re a critical thinker and manage priorities well; 
• You’re a team player and ask for help when needed;
Why us?
• Freedom to pitch all the ideas you have; 
• You will be challenged on a daily base to get out of your comfort zone and learn something new; 
• You’ll be part of a family-oriented team with an open-door policy. The enthusiasm of your colleagues will rub off on you too;


You haven’t updated your CV in a while? Not a problem – you can also apply with your LinkedIn profile.
  
 We can’t wait to hear from you!
About us
Join our mission 
 
Ohpen has been active for over 15 years now, redefining banking. We are the first company to bring a bank fully to the cloud, changing the financial world forever and breaking our chains of legacy. Our company is all about talented people having the space to build next-generation Fin-Tech. Why? Because we believe Fin-Tech enables accessibility, empowerment and independence for all. 
 
Are you ready to join our mission?


We are an equal opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment.

You haven’t updated your CV in a while? Not a problem – you can also apply with your LinkedIn profile or send a message to the Recruiter.
 
Everyone gets a response, latest within a week, but likely sooner. 
 
We can’t wait to hear from you!
We are looking forward to hearing from you!
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